We’ve ensured that all our products are made up to our usual safety standards, as well as establishing an even more rigorous cleaning process.
Can parcels contain the virus?
Fortunately as our shipping times are a standard 6-9 days (add unexpected delays) it has never occurred that international parcels can transmit the virus due to the virus's short lifespan (few hours or up to several days) on surfaces. The virus is predominantly transmitted from person to person.
According to the World Health Organisation (WHO):
The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low."
Please see more on their website here
In regards to our normal operations, we are mostly unaffected. Most orders still take 3-7 days to prepare and assemble before they are dispatched from our warehouse.
At the moment our orders face postage delays due to limited availability of planes at the moment affected by the Covid-19 virus situation. Regular air mail uses space on passenger jets and the number of flying jets have greatly reduced during this time, but our logistics team are working on obtaining the most efficient route for each parcel that goes out the door.
It may take 3-5 weeks from order to delivery, with delays that may extend to 7 weeks.
For more urgent needs, we can offer DHL and Fedex options (total 3-4 week delivery ) who are mostly unaffected as they operate their own fleet. Please email us for a quote with what you need to order should you decide to go with those air courier options.
We can also offer surface mail options, those are also another unaffected route. The delivery time for surface mail is 5-6 weeks.
Thank you for your understanding during this time!